Balwin is South Africa’s largest property development company. Providing housing to thousands of people in advanced tech, and eco estates, an in-house solution was created to give residents an easy experience of fiber network installation
Being an already trusted service and sales provider, embarking on creating a solution for easy access internet with great pricing, free installation and routers, as well as the capabilities for after sales support, Balwin decided to add in a great addition that targets their thousands of residents.
Client
Balwin Property
Role
UI Design, User Research, Design System, Low and High Fidelity Design
Company
Dotslash Digital
Understand User Needs and Preferences:
Investigate the specific needs and preferences of potential users regarding internet services, particularly focusing on aspects such as reliability, speed, customer support, and installation convenience.
Assess Perception of In-House Fiber Internet:
Explore users' attitudes and perceptions towards an in-house fiber internet provider offered by a property development company. Identify any concerns, hesitations, or misconceptions users may have and address them accordingly
Evaluate Satisfaction with Existing Internet Providers:
Assess users' current satisfaction levels with their internet service providers, including larger companies. Understand pain points, frustrations, and areas for improvement to position the in-house fiber internet solution effectively.
Examine Support Expectations:
Investigate users' expectations regarding customer support for internet services. Identify desired support channels, response times, and the quality of assistance required to ensure a positive user experience.
Assess Perceived Value Proposition:
Understand users' perceptions of the value proposition offered by the in-house fiber internet solution, including benefits such as reliability, speed, cost-effectiveness, and the convenience of not having to contact larger internet companies.
Gauge Interest and Adoption Intentions:
Determine the level of interest among potential users in switching to an in-house fiber internet provider offered by a property development company. Identify factors influencing adoption decisions and potential barriers to adoption.
